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Dear Letting Agent,

I have been renting your property at [redacted] for the last eleven months. I had hoped that this beautiful flat would be my home for at least the three years of my current NHS placement in Hastings. However it is becoming apparent to me that your organisation has shown significant negligence in regard to maintaining the flats in this building, in particular with regard to plumbing. I am writing to catalogue the time, money, and distress which this has cost me, in the hope that you can provide:

a) restitution for my time, money, and distress
b) a clear plan of action to improve your organisation's maintenance of my flat and the one above it.

I shall lay out the issues in chronological order. Should any individual item seem small or insignificant, please know that this list culminates in a large chunk of ceiling plaster crashing to the floor with such force that it shattered a plastic crate. Although I do not know the details of your maintenance of the flat above mine, I know that the tenants also rent through you, and it seems likely that a similar catalogue of low-level negligence of their plumbing may have culminated in this outcome.

love to get my Karen on )

Despite the above, I love this flat, and I would like to keep living here. What steps will you take to ensure that it is and feels safe for me to do so?

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